LEGAL

Refund Policy.

Last updated: 10 July 2026

This policy explains when Naggar AI (naggar.app), operated by Naggar Analytics Ltd (UK Company No. 17194867), issues refunds. It sits alongside our Terms of Service. Nothing here removes or limits your statutory rights as a consumer under the law that applies to you (in the UK, the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013).

1. One-time purchases (study bundles)

All purchases are one-time payments processed through Stripe — there is no subscription and nothing renews automatically.
Each purchase (One Study, Thesis, Research Pack, Extra Study) grants a set number of studies and AI reviews usable within its validity window, shown at checkout and in your account.
Because nothing renews, there is no cancellation or unused-period refund to request. A completed one-time purchase is refunded only in the cases in Section 4 (our fault or a mistaken charge).

2. Expert Human Review ($99, one-time)

Expert Human Review is a one-time service in which a human statistician reviews your analysis.

Full refund if you cancel before a reviewer has started work.
Once the review has begun, it is non-refundable, because a person’s time has been spent on it.
Email us to cancel and we will confirm whether work has started.

3. Report downloads

Report and data downloads are included with every paid purchase — there is no separate charge for them, so there is nothing to refund separately. The Free plan involves no payment.

4. When we do refund

We refund promptly, without quibble, when the fault is ours or the charge was a mistake, including:

You were charged twice, or a billing error occurred.
You were charged after you had cancelled.
We could not deliver what you paid for through our fault — for example, the analysis engine could not produce your result and we were unable to put it right.

We may also refund other cases at our discretion — if something feels unfair, tell us and we will look at it.

5. How to request a refund

Email support@naggaranalytics.com from your account email, with the charge date and amount. We aim to respond within 5 business days. Approved refunds are returned to your original payment method through Stripe; how quickly it appears depends on your bank or card provider.

6. Card disputes

If you think a charge is wrong, please contact us first — we would rather fix it directly and quickly than through a card chargeback.

7. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.

8. Contact

support@naggaranalytics.com · Naggar Analytics Ltd, United Kingdom · Company No. 17194867

This document is provided for transparency and should be reviewed by qualified legal counsel before you rely on it.